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Hesk - helpdesk software

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Announcements

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READ THIS BEFORE POSTING

Last post by Klemen « Sat Apr 23, 2005 10:02 pm

by Klemen » Sat Apr 23, 2005 10:02 pm

0 Replies

31003 Views

Last post by Klemen
Sat Apr 23, 2005 10:02 pm

Topics

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Last post

Unable to connect to POP3 over tls

Last post by marksiwale « Mon Apr 08, 2024 7:31 am
Replies: 8
by Murrian » Tue Mar 29, 2022 12:45 am

8 Replies

2987 Views

Last post by marksiwale
Mon Apr 08, 2024 7:31 am
IP fencing

Last post by Klemen « Sat Apr 06, 2024 4:28 pm
Replies: 5
by bobt » Mon Mar 11, 2024 1:20 am

5 Replies

3365 Views

Last post by Klemen
Sat Apr 06, 2024 4:28 pm
Disable staff members instead of deletion

Last post by Klemen « Wed Mar 27, 2024 4:01 pm
Replies: 7
by kurzi » Tue Sep 05, 2023 7:31 am

7 Replies

3908 Views

Last post by Klemen
Wed Mar 27, 2024 4:01 pm
How do I change the interface?

Last post by Klemen « Wed Mar 20, 2024 2:45 pm
Replies: 1
by dominicelliott » Wed Mar 20, 2024 2:45 am

1 Replies

1577 Views

Last post by Klemen
Wed Mar 20, 2024 2:45 pm
Security: moving files and folders out of the public directory

Last post by srumberg « Sat Mar 16, 2024 4:54 pm
Replies: 2
by srumberg » Sat Mar 16, 2024 3:19 am

2 Replies

2038 Views

Last post by srumberg
Sat Mar 16, 2024 4:54 pm
Insert logo in navbar

Last post by 0pium_opium « Sat Mar 16, 2024 5:47 am

by 0pium_opium » Sat Mar 16, 2024 5:47 am

0 Replies

9897 Views

Last post by 0pium_opium
Sat Mar 16, 2024 5:47 am
who deleted ticket

Last post by snake_rs « Fri Mar 15, 2024 12:35 pm
Replies: 2
by snake_rs » Fri Mar 15, 2024 7:13 am

2 Replies

1449 Views

Last post by snake_rs
Fri Mar 15, 2024 12:35 pm
Separate Submission Forms

Last post by kitcatum « Fri Mar 15, 2024 8:56 am
Replies: 4
by stodd » Fri Feb 18, 2022 9:59 pm

4 Replies

1901 Views

Last post by kitcatum
Fri Mar 15, 2024 8:56 am
Setting customer's Name and Email for POP3 fetching

Last post by Klemen « Tue Mar 12, 2024 2:56 pm
Replies: 7
by AleksidEr » Thu Aug 12, 2021 11:53 am

7 Replies

1957 Views

Last post by Klemen
Tue Mar 12, 2024 2:56 pm
Allow pop fetching in Maintenance mode

Last post by Klemen « Tue Mar 12, 2024 10:29 am
Replies: 3
by bobt » Mon Mar 11, 2024 11:18 pm

3 Replies

2129 Views

Last post by Klemen
Tue Mar 12, 2024 10:29 am
Troubleshooting Email Delivery to Customers from Ticketing Desk

Last post by Klemen « Tue Mar 12, 2024 8:03 am
Replies: 1
by edwardsjethro » Tue Mar 12, 2024 7:03 am

1 Replies

1148 Views

Last post by Klemen
Tue Mar 12, 2024 8:03 am
New version of HESK: 3.4.5

Last post by Klemen « Sat Mar 09, 2024 10:45 am

by Klemen » Sat Mar 09, 2024 10:45 am

0 Replies

9694 Views

Last post by Klemen
Sat Mar 09, 2024 10:45 am
Error upload file

Last post by Klemen « Wed Mar 06, 2024 4:38 pm
Replies: 1
by mbory » Wed Mar 06, 2024 2:36 pm

1 Replies

1549 Views

Last post by Klemen
Wed Mar 06, 2024 4:38 pm
Errors after updating to 3.4.4

Last post by Klemen « Wed Mar 06, 2024 8:50 am
Replies: 4
by shddcit » Tue Mar 05, 2024 1:42 pm

4 Replies

1714 Views

Last post by Klemen
Wed Mar 06, 2024 8:50 am
How to add a new tab and summury of your knowledgebase

Last post by Klemen « Tue Mar 05, 2024 6:54 pm
Replies: 1
by mbory » Tue Mar 05, 2024 5:57 pm

1 Replies

1500 Views

Last post by Klemen
Tue Mar 05, 2024 6:54 pm
Adding a search bar to an article

Last post by mbory « Tue Mar 05, 2024 4:43 pm

by mbory » Tue Mar 05, 2024 4:43 pm

0 Replies

9704 Views

Last post by mbory
Tue Mar 05, 2024 4:43 pm
Many log? files on the web server

Last post by Klemen « Tue Mar 05, 2024 7:44 am
Replies: 5
by pdv » Mon Mar 04, 2024 12:37 pm

5 Replies

1557 Views

Last post by Klemen
Tue Mar 05, 2024 7:44 am
[Solved] SQL Error when search ticket

Last post by mbory « Mon Mar 04, 2024 4:04 pm
Replies: 6
by mbory » Thu Feb 29, 2024 2:12 pm

6 Replies

2127 Views

Last post by mbory
Mon Mar 04, 2024 4:04 pm
New version of HESK: 3.4.4

Last post by Klemen « Sun Mar 03, 2024 2:40 pm

by Klemen » Sun Mar 03, 2024 2:40 pm

0 Replies

9681 Views

Last post by Klemen
Sun Mar 03, 2024 2:40 pm
Open a ticket loading the submit url

Last post by Klemen « Mon Feb 26, 2024 5:22 pm
Replies: 1
by GIFO » Sun Feb 25, 2024 12:24 pm

1 Replies

1056 Views

Last post by Klemen
Mon Feb 26, 2024 5:22 pm
Can’t change settings after fresh install

Last post by Klemen « Wed Feb 21, 2024 4:17 pm
Replies: 1
by Vorlontec » Wed Feb 21, 2024 6:14 am

1 Replies

1006 Views

Last post by Klemen
Wed Feb 21, 2024 4:17 pm
How do we generate reports per agent?

Last post by Klemen « Mon Feb 19, 2024 6:05 pm
Replies: 1
by fedoracore123 » Mon Feb 19, 2024 3:08 am

1 Replies

1075 Views

Last post by Klemen
Mon Feb 19, 2024 6:05 pm
HESK 3 - display barcode generated from tracking ID when printing a ticket

Last post by Klemen « Fri Feb 16, 2024 3:14 pm
Replies: 4
by sheldondebeer » Fri Feb 16, 2024 7:11 am

4 Replies

1670 Views

Last post by Klemen
Fri Feb 16, 2024 3:14 pm
Reply to Email Creates New Ticket

Last post by Klemen « Tue Feb 13, 2024 7:59 pm
Replies: 15
by mqcarpenter » Tue Apr 16, 2013 4:47 pm
1

2
15 Replies

7450 Views

Last post by Klemen
Tue Feb 13, 2024 7:59 pm
Unmerging tickets

Last post by Sbella20 « Tue Feb 13, 2024 4:03 pm
Replies: 2
by Sbella20 » Mon Feb 12, 2024 10:25 pm

2 Replies

538 Views

Last post by Sbella20
Tue Feb 13, 2024 4:03 pm
Issue with retrieving emails

Last post by Klemen « Mon Feb 12, 2024 6:05 pm
Replies: 6
by Lodestone » Sat Feb 10, 2024 3:55 pm

6 Replies

977 Views

Last post by Klemen
Mon Feb 12, 2024 6:05 pm
Assign piped mail to category

Last post by Klemen « Tue Jan 30, 2024 6:31 pm
Replies: 1
by xenios » Tue Jan 30, 2024 3:27 pm

1 Replies

553 Views

Last post by Klemen
Tue Jan 30, 2024 6:31 pm
500 Error: Must refresh to continue in Hesk...

Last post by Stormy$ « Mon Jan 29, 2024 3:51 pm
Replies: 2
by Stormy$ » Mon Jan 29, 2024 2:17 pm

2 Replies

783 Views

Last post by Stormy$
Mon Jan 29, 2024 3:51 pm
Staff can't view a ticket he/she raised but assigned to another category

Last post by morphisto.zet « Sun Jan 28, 2024 1:56 pm
Replies: 2
by eisu » Sat Jan 27, 2024 8:20 am

2 Replies

1327 Views

Last post by morphisto.zet
Sun Jan 28, 2024 1:56 pm
Does hesk allow files to be displayed as pdf?

Last post by shddcit « Sat Jan 27, 2024 4:08 pm
Replies: 2
by elandau » Wed Mar 12, 2014 1:34 am

2 Replies

14387 Views

Last post by shddcit
Sat Jan 27, 2024 4:08 pm
Microsoft 365 OAuth error AADSTS50011

Last post by pischta « Thu Jan 25, 2024 8:57 am
Replies: 2
by pischta » Wed Jan 24, 2024 11:08 am

2 Replies

793 Views

Last post by pischta
Thu Jan 25, 2024 8:57 am
Duplicate tickets

Last post by donlee10 « Mon Jan 22, 2024 4:07 pm
Replies: 2
by donlee10 » Mon Jan 22, 2024 2:37 pm

2 Replies

689 Views

Last post by donlee10
Mon Jan 22, 2024 4:07 pm
Not changing the status upon sending a response by the support team.

Last post by Klemen « Thu Jan 18, 2024 9:15 pm
Replies: 1
by kos6rkn1 » Thu Jan 18, 2024 7:46 pm

1 Replies

724 Views

Last post by Klemen
Thu Jan 18, 2024 9:15 pm
It prints with notes hidden from the client.

Last post by Klemen « Wed Jan 17, 2024 6:35 pm
Replies: 3
by kos6rkn1 » Wed Jan 17, 2024 1:22 pm

3 Replies

1748 Views

Last post by Klemen
Wed Jan 17, 2024 6:35 pm
Substitution tag error

Last post by cwyenberg « Wed Jan 17, 2024 3:48 pm
Replies: 7
by lww » Sun Jan 22, 2023 6:54 am

7 Replies

2491 Views

Last post by cwyenberg
Wed Jan 17, 2024 3:48 pm
Hesk 3.4.1 imap fetching stopped working

Last post by Klemen « Tue Jan 16, 2024 7:19 pm
Replies: 27
by alexb » Tue Oct 11, 2022 4:53 pm
1

2
27 Replies

3750 Views

Last post by Klemen
Tue Jan 16, 2024 7:19 pm
Hesk displays tasks overdue set for today.

Last post by Klemen « Mon Jan 15, 2024 5:10 pm
Replies: 1
by kos6rkn1 » Sun Jan 14, 2024 9:23 pm

1 Replies

816 Views

Last post by Klemen
Mon Jan 15, 2024 5:10 pm
Error: Required information missing: Write article contents!

Last post by Klemen « Thu Jan 11, 2024 7:09 am
Replies: 5
by marcelb » Thu Oct 05, 2023 2:36 pm

5 Replies

25856 Views

Last post by Klemen
Thu Jan 11, 2024 7:09 am
Incorrect sprintf() formatting & CSS class

Last post by Klemen « Thu Jan 04, 2024 5:07 pm
Replies: 1
by krolli » Thu Jan 04, 2024 3:27 pm

1 Replies

24416 Views

Last post by Klemen
Thu Jan 04, 2024 5:07 pm
Use ID as Tracking ID

Last post by morphisto.zet « Wed Jan 03, 2024 6:52 pm
Replies: 2
by teejay2u » Tue Jan 02, 2024 12:57 pm

2 Replies

21655 Views

Last post by morphisto.zet
Wed Jan 03, 2024 6:52 pm
IMAP / POP3 died suddenly

Last post by adminlogistic « Mon Dec 25, 2023 8:10 am
Replies: 10
by adminlogistic » Tue Dec 19, 2023 12:27 pm

10 Replies

54038 Views

Last post by adminlogistic
Mon Dec 25, 2023 8:10 am
How can i delete the header / make it invisible?

Last post by Klemen « Wed Dec 20, 2023 2:09 pm
Replies: 3
by adminlogistic » Mon Dec 18, 2023 1:17 pm

3 Replies

18820 Views

Last post by Klemen
Wed Dec 20, 2023 2:09 pm
IMAP Fetch is not working and AWS SES SMTP error to connect

Last post by Klemen « Sun Dec 10, 2023 9:32 am
Replies: 1
by rahulsingh » Sun Dec 10, 2023 4:43 am

1 Replies

5129 Views

Last post by Klemen
Sun Dec 10, 2023 9:32 am
Multiple email accounts working within Hesk

Last post by Klemen « Sun Dec 10, 2023 9:31 am
Replies: 5
by jfarr2022 » Wed Aug 24, 2022 12:31 pm

5 Replies

5049 Views

Last post by Klemen
Sun Dec 10, 2023 9:31 am
Double replies problem

Last post by Klemen « Tue Dec 05, 2023 2:09 pm
Replies: 3
by Dookster » Mon Dec 04, 2023 3:30 pm

3 Replies

2930 Views

Last post by Klemen
Tue Dec 05, 2023 2:09 pm
Problem setting up SMTP

Last post by arib67 « Fri Dec 01, 2023 2:50 pm
Replies: 3
by matlair » Wed Nov 29, 2023 12:11 pm

3 Replies

10746 Views

Last post by arib67
Fri Dec 01, 2023 2:50 pm
Error import mail imap after update hesk 3.4.3

Last post by Klemen « Wed Nov 29, 2023 8:49 pm
Replies: 7
by bauer » Sat Nov 11, 2023 1:27 pm

7 Replies

4637 Views

Last post by Klemen
Wed Nov 29, 2023 8:49 pm
When is next anticipated version release

Last post by Klemen « Tue Nov 28, 2023 7:41 pm
Replies: 3
by norrcomm » Mon Nov 27, 2023 1:54 pm

3 Replies

2922 Views

Last post by Klemen
Tue Nov 28, 2023 7:41 pm
Error connecting SMTP and IMAP to Exchange

Last post by Klemen « Fri Nov 24, 2023 12:59 pm
Replies: 7
by Halfnice112 » Wed Nov 22, 2023 8:07 am

7 Replies

4778 Views

Last post by Klemen
Fri Nov 24, 2023 12:59 pm
Cannot add own password

Last post by Klemen « Fri Nov 24, 2023 12:58 pm
Replies: 1
by klausfux » Fri Nov 24, 2023 4:18 am

1 Replies

1596 Views

Last post by Klemen
Fri Nov 24, 2023 12:58 pm

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