Is there a way to either:
- Change the Tracking ID to a sequential number; or
- Use the Ticket ID in place of Tracking ID?
Use ID as Tracking ID
Moderator: mkoch227
Use ID as Tracking ID
Hi,
Is there a way to either:
Is there a way to either:
Re: Use ID as Tracking ID
There is no built-in way of doing this. The reasons have been explained a couple of times here on the forums in the past, but mainly it is to prevent people from guessing the ID and viewing other people's tickets.
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morphisto.zet
- Posts: 27
- Joined: Tue Jul 12, 2022 8:02 am
Re: Use ID as Tracking ID
Hi teejay2u,
I've changed the admin_ticket.php for that purpose, so that supporters can view tickets only with the ticket id instead of the tracking id.
I've posted it under viewtopic.php?t=7322 . Maybe it's helpfull for you.
But i wouldn't recommend doing such a thing for custumers.
I've changed the admin_ticket.php for that purpose, so that supporters can view tickets only with the ticket id instead of the tracking id.
I've posted it under viewtopic.php?t=7322 . Maybe it's helpfull for you.
But i wouldn't recommend doing such a thing for custumers.