Not changing the status upon sending a response by the support team.

[kos6rkn1]

Version of script: 3.4.3

"After sending a response in the submission, the status changes to 'response provided.' Is it possible to change this so that the status remains unchanged?"

[Klemen]

I didn't test it, but you will likely need to change

Code: Select all

$new_status = 2;

to

Code: Select all

$new_status = $ticket['status'];

in file /admin/admin_reply_ticket.php