new reply by staff without details

Helpdesk for my helpdesk software

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dashi
Posts: 2
Joined: Sun Dec 25, 2022 2:59 am

new reply by staff without details

Post by dashi »

Hello,

Anyone know a solution to include staff reply in the email notification to customers? I can't seem to find a way for this.
Klemen
Site Admin
Posts: 10136
Joined: Fri Feb 11, 2005 4:04 pm

Re: new reply by staff without details

Post by Klemen »

You will need to edit email templates in Admin > Tools > Email templates

The %%MESSAGE%% tag in the email template will be replaced by the last message.
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