Hello,
Anyone know a solution to include staff reply in the email notification to customers? I can't seem to find a way for this.
new reply by staff without details
Moderator: mkoch227
Re: new reply by staff without details
You will need to edit email templates in Admin > Tools > Email templates
The %%MESSAGE%% tag in the email template will be replaced by the last message.
The %%MESSAGE%% tag in the email template will be replaced by the last message.
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Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...
Also browse for php hosting companies, read php books, find php resources and use webmaster tools