Changing required fields based on ticket type
Moderator: mkoch227
Changing required fields based on ticket type
Is there a way to change the required fields by the type of ticket submitted? Example, user is having desktop issues would show relevant fields related to desktops, while applications issues would show fields relevant to collecting user information.
Re: Changing required fields based on ticket type
This is currently not supported by HESK, the custom fields are not that flexible (yet).
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Re: Changing required fields based on ticket type
Can you tell me which php files would be effected? Maybe I can add some jquery to hide/disable fields based on a selection if I knew where to start.
Thanks,
Mike
Thanks,
Mike
Re: Changing required fields based on ticket type
The index.php is responsible for printing out "submit a ticket" form.
You will need some PHP experience though as the fields are printed out on-the-fly.
You will need some PHP experience though as the fields are printed out on-the-fly.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here 
You should follow me on Twitter here
Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...
Also browse for php hosting companies, read php books, find php resources and use webmaster tools


Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...
Also browse for php hosting companies, read php books, find php resources and use webmaster tools