Changing required fields based on ticket type

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microcosm
Posts: 4
Joined: Thu Apr 03, 2014 2:22 pm

Changing required fields based on ticket type

Post by microcosm »

Is there a way to change the required fields by the type of ticket submitted? Example, user is having desktop issues would show relevant fields related to desktops, while applications issues would show fields relevant to collecting user information.
Klemen
Site Admin
Posts: 10145
Joined: Fri Feb 11, 2005 4:04 pm

Re: Changing required fields based on ticket type

Post by Klemen »

This is currently not supported by HESK, the custom fields are not that flexible (yet).
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microcosm
Posts: 4
Joined: Thu Apr 03, 2014 2:22 pm

Re: Changing required fields based on ticket type

Post by microcosm »

Can you tell me which php files would be effected? Maybe I can add some jquery to hide/disable fields based on a selection if I knew where to start.

Thanks,

Mike
Klemen
Site Admin
Posts: 10145
Joined: Fri Feb 11, 2005 4:04 pm

Re: Changing required fields based on ticket type

Post by Klemen »

The index.php is responsible for printing out "submit a ticket" form.

You will need some PHP experience though as the fields are printed out on-the-fly.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

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Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

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