I miss a function under Enable Knowledgebase in hesk (feature request)
Function on hesk now:
YES, enable Knowledgebase
YES, use HESK as a Knowledgebase only (disable help desk)
NO, disable Knowledgebase
.......................................................................
My feature request:
No, disable Knowledgebase for customer (customer can access to Published articles but not the whole Knowledgebase)
Hope you can add this to hesk helpdesk
feature request - Knowledgebase
Moderator: mkoch227
Re: feature request - Knowledgebase
Not sure what you mean? You can already mark articles or entire categories as "private" meaning they are not accessible to customers.
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Re: feature request - Knowledgebase
I don´t want to change the permissions for each item all the time, I just want to give a link to individual articles without customers can browse through the rest of the knowledgedatabaseKlemen wrote:Not sure what you mean? You can already mark articles or entire categories as "private" meaning they are not accessible to customers.
Do you know what im mean?

Re: feature request - Knowledgebase
What does stop the customer from just changing the ID and reading another article?
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here 
You should follow me on Twitter here
Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...
Also browse for php hosting companies, read php books, find php resources and use webmaster tools


Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...
Also browse for php hosting companies, read php books, find php resources and use webmaster tools