feature request - Knowledgebase

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Moderator: mkoch227

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jessar94
Posts: 76
Joined: Sun Mar 16, 2014 7:54 pm

feature request - Knowledgebase

Post by jessar94 »

I miss a function under Enable Knowledgebase in hesk (feature request)

Function on hesk now:
YES, enable Knowledgebase
YES, use HESK as a Knowledgebase only (disable help desk)
NO, disable Knowledgebase
.......................................................................

My feature request:
No, disable Knowledgebase for customer (customer can access to Published articles but not the whole Knowledgebase)

Hope you can add this to hesk helpdesk
Klemen
Site Admin
Posts: 10145
Joined: Fri Feb 11, 2005 4:04 pm

Re: feature request - Knowledgebase

Post by Klemen »

Not sure what you mean? You can already mark articles or entire categories as "private" meaning they are not accessible to customers.
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jessar94
Posts: 76
Joined: Sun Mar 16, 2014 7:54 pm

Re: feature request - Knowledgebase

Post by jessar94 »

Klemen wrote:Not sure what you mean? You can already mark articles or entire categories as "private" meaning they are not accessible to customers.
I don´t want to change the permissions for each item all the time, I just want to give a link to individual articles without customers can browse through the rest of the knowledgedatabase

Do you know what im mean? :)
Klemen
Site Admin
Posts: 10145
Joined: Fri Feb 11, 2005 4:04 pm

Re: feature request - Knowledgebase

Post by Klemen »

What does stop the customer from just changing the ID and reading another article?
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
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