Editing "Email" prompt in submit a ticket

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mfdfire
Posts: 9
Joined: Wed Feb 25, 2015 4:51 am

Editing "Email" prompt in submit a ticket

Post by mfdfire »

Script URL: http://mooresvillefire.org/esupport/index.php?a=add
Version of script: 2.5.5
Hosting company: greengeeks
URL of phpinfo.php: N/A
URL of session_test.php: N/A
What terms did you try when SEARCHING for a solution: Searched, looked on google...

Write your message below:

Hello all -

I have tried researching the question, and cannot find the answer.

I have a simple request, I have been all over my php files and I cannot find where I need to edit the file. However, on my "Submit a Ticket" page, where it ask for email, the people who are submitting the ticket, are entering MY email address, thus forcing me to resubmit the ticket in their email address.

Where can I edit that text field to display "Your email" instead of just "Email"?

Thanks.
Klemen
Site Admin
Posts: 10147
Joined: Fri Feb 11, 2005 4:04 pm

Re: Editing "Email" prompt in submit a ticket

Post by Klemen »

All the text used is in the "language/en/text.php" file, you will need to edit it there.

Just make 100% sure you save the modified file in "UTF-8 without BOM" encoding. Do NOT use Windows Notepad to edit it, but a more powerful editor that case save file correctly, such as Notepad++

Also see
http://www.hesk.com/knowledgebase/index.php?article=34
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mfdfire
Posts: 9
Joined: Wed Feb 25, 2015 4:51 am

Re: Editing "Email" prompt in submit a ticket

Post by mfdfire »

Thanks so much for your quick response...but...I have looked at all the code...have searched...but I cannot find the line that deal with renaming the prompt..... can you please tell me what line it is?

Line 1048 is the closet I have got to the fields I need.

Thanks!
Klemen
Site Admin
Posts: 10147
Joined: Fri Feb 11, 2005 4:04 pm

Re: Editing "Email" prompt in submit a ticket

Post by Klemen »

Line stating with

Code: Select all

$hesklang['email']
?
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

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Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

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mfdfire
Posts: 9
Joined: Wed Feb 25, 2015 4:51 am

Re: Editing "Email" prompt in submit a ticket

Post by mfdfire »

Thanks!
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