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Hello all -
I have tried researching the question, and cannot find the answer.
I have a simple request, I have been all over my php files and I cannot find where I need to edit the file. However, on my "Submit a Ticket" page, where it ask for email, the people who are submitting the ticket, are entering MY email address, thus forcing me to resubmit the ticket in their email address.
Where can I edit that text field to display "Your email" instead of just "Email"?
Thanks.
Editing "Email" prompt in submit a ticket
Moderator: mkoch227
Re: Editing "Email" prompt in submit a ticket
All the text used is in the "language/en/text.php" file, you will need to edit it there.
Just make 100% sure you save the modified file in "UTF-8 without BOM" encoding. Do NOT use Windows Notepad to edit it, but a more powerful editor that case save file correctly, such as Notepad++
Also see
http://www.hesk.com/knowledgebase/index.php?article=34
Just make 100% sure you save the modified file in "UTF-8 without BOM" encoding. Do NOT use Windows Notepad to edit it, but a more powerful editor that case save file correctly, such as Notepad++
Also see
http://www.hesk.com/knowledgebase/index.php?article=34
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here 
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Re: Editing "Email" prompt in submit a ticket
Thanks so much for your quick response...but...I have looked at all the code...have searched...but I cannot find the line that deal with renaming the prompt..... can you please tell me what line it is?
Line 1048 is the closet I have got to the fields I need.
Thanks!
Line 1048 is the closet I have got to the fields I need.
Thanks!
Re: Editing "Email" prompt in submit a ticket
Line stating with ?
Code: Select all
$hesklang['email']
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here 
You should follow me on Twitter here
Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...
Also browse for php hosting companies, read php books, find php resources and use webmaster tools


Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...
Also browse for php hosting companies, read php books, find php resources and use webmaster tools