Version of script: 2.4.2
What terms did you try when SEARCHING for a solution: delete tickets
Write your message below:
I thought Hesk did this but I cannot find the settings... We would like to be able to have the system auto-delete tickets after 2 years. Can Hesk do this? If not, how best would we go about coding this? Any help is greatly appreciated!
Thanks!
Lisa
Thought Hesk had a setting for auto-delete?
Moderator: mkoch227
Re: Thought Hesk had a setting for auto-delete?
It doesn't have an auto-delete function, just an "auto-close (resolve)" one.
Your best bet would probably be to list tickets on the main admin page, order by date and delete oldest ones.
Your best bet would probably be to list tickets on the main admin page, order by date and delete oldest ones.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here 
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Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...
Also browse for php hosting companies, read php books, find php resources and use webmaster tools