Thought Hesk had a setting for auto-delete?

Helpdesk for my helpdesk software

Moderator: mkoch227

Post Reply
Lisaweb
Posts: 94
Joined: Sun Sep 25, 2011 3:23 pm

Thought Hesk had a setting for auto-delete?

Post by Lisaweb »

Version of script: 2.4.2
What terms did you try when SEARCHING for a solution: delete tickets

Write your message below:

I thought Hesk did this but I cannot find the settings... We would like to be able to have the system auto-delete tickets after 2 years. Can Hesk do this? If not, how best would we go about coding this? Any help is greatly appreciated!

Thanks!
Lisa
- Lisa
Klemen
Site Admin
Posts: 10147
Joined: Fri Feb 11, 2005 4:04 pm

Re: Thought Hesk had a setting for auto-delete?

Post by Klemen »

It doesn't have an auto-delete function, just an "auto-close (resolve)" one.

Your best bet would probably be to list tickets on the main admin page, order by date and delete oldest ones.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
Post Reply