Need Support Email and Reply To email to be same for Piping

[scanreg]

Script URL:
Version of script: 2.4 RC
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: from email

Write your message below:

Why is "From Email" supposed to be a throwaway email address:

""From:" email

Your "From:" email address. This is the email address that will be shown as email sender (From: header) in all emails sent by HESK. Usually it is an email you don't read and don't reply to."

We need users to see/use support@ in the Reply To so users can always know to send to same address as they have received from us, otherwise can be confoozing for users cuz they will try to send to the Reply To that they receive

What if user just clicks "Reply" in their email assuming they are submitting a reply to a helpdesk email, sent from support@ and then replied to support@?

Is this do-able for piping?

Thanks

[Klemen]

In version 2.4 "From" email is not a throw-away, it was in version 2.3 to avoid customers replying to tickets via email (as it was not supported).

In 2.4 you should set "From:" email to the same email as you use for email piping.

More info will be released with official 2.4 release... very soon!

[scanreg]

thanks for replying to both posts and clearing up why the no-reply existed before, much appreciated