Customer email check

Helpdesk for my helpdesk software

Moderator: mkoch227

Post Reply
MPH2008
Posts: 33
Joined: Thu Sep 04, 2008 12:58 pm

Customer email check

Post by MPH2008 »

Howdi folks,

With the latest version of HESK I have removed the necessary code to make the 'Customer Email' field on the ticket submission screen not be compulsory, however when I wish to add in a reference which is not in email format, it simply doesn't display in the ticket view screen.

For example...

In the email field under client 'Name' I have changed this to be the Customer Name, the original 'Name' field is now our Technician's name so that our Technicians may submit tickets like a job-log.

Could anyone point me to the right element of code to erase the email check for submitting email addresses on the 'View Ticket' area which will allow non xxx@yyy.zz format to be displayed?

Cheers
Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Post by Klemen »

Hi,

Change the function that handles that filed from hesk_validateEmail( to hesk_input(
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
Post Reply