Howto search in private knowledgebase articles

[Warlock]

Hey,

I just installed HESK 2.0 and the software is great.
But I have a problem in understanding the way to search private knowledgebase articles.

Assuming I have two categories, the first one is public, the second is private I can only search for articles in the first category.
How do I search for articles in the second category which is private and should be searchable only for certain users??
There is no possibility for searching within the admin area.

Maybe someone can get me a hint.

Best
Warlock

[Klemen]

The "private" category is not searchable because it can't be viewed by the customers but only by the staff from admin panel.

[Warlock]

Wouldn't it be nice to have a search function there in the admin panel, too?

For example, when I have an internal knowledgebase only for staff, it is one the one hand much easier to find the relevant article by searching the database and on the other hand it does not really make sense to browse all articles manually when a staff member tries to find a solution to a problem.

[Klemen]

Good idea, yes. Will be added.

[virtualgilad]

While you're working on search for private KB articles, I have a related question:

Is it possible to view individual articles in non-editable mode?

I can live with the lack of search (for now, anyway), but I need to be able to allow all staff READ access to the KB articles, while some staff (or in reality, external partners of sorts) should clearly be denied WRITE access.

BTW - Great job on the application! I can't wait to start messing with the CSS... Also, if you have a best practices doc about securing with SSL, a link would be appreciated (I saw some posts in this forum, but they were a little thin on detail).

Thanks!
Gilad

[Klemen]

You can make a copy of the knowledgebase.php file (name it knowledgebase_private.php) and change

Code: Select all

`type`=\'0\'

to

Code: Select all

`type`!=\'2\'

(should be several copies of this code) and

Code: Select all

if ($category['type'])

to

Code: Select all

if ($category['type'] == 2)

.

[anilsaxena]

Is this supported now, I mean searching inside private articles from admin mode ?