Internal script error: Tracking ID not found.

d2ali · Post by **d2ali** » Sat Jun 07, 2008 2:17 pm

Version : 0.94.1

When I click on a ticket from the admin account and then click on resolve, I get the error message below, even though the ticket shows "resolved" ...

Error

Internal script error: Tracking ID not found.

Post by **Klemen** » Sat Jun 07, 2008 4:31 pm

Have you been editing any of the files? There are no "Resolve" buttons in a ticket after it is resolved.

Let me know exactly what happens and where (from which PHP file you click the "resolve" button and which file displays the error).

d2ali · Post by **d2ali** » Sat Jun 07, 2008 5:18 pm

okay i am not able to repeat exactly what i have done previously. but i just tried this & got same error -

after a new ticket has been submitted, if I check it from the admin main page
(admin_main.php) and select "mark selected tickets as resolved".

Then as the user views his ticket he sees "resolved [open ticket]". When I click on [open ticket] I get that error message... Maybe because the page is not refreshed I don't know or I have to click on "continue" in the admin after resolving the selected ticket.

IN any case, what if I want to remove that option - to disable the user from opening/closing tickets....that may just be easier.

Post by **Klemen** » Sat Jun 07, 2008 9:00 pm

See viewtopic.php?t=1408&highlight=reopen+ticket

d2ali · Post by **d2ali** » Sat Jun 07, 2008 9:36 pm

perfect. worked great, thank you!