signature errors

Helpdesk for my helpdesk software

Moderator: mkoch227

Post Reply
iceman
Posts: 6
Joined: Sun Nov 26, 2006 8:32 pm

signature errors

Post by iceman »

Script URL:support.dreamlynxdigitalstudios.com
Version of script:latest
Hosting company:surpass hosting
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:signature issues, signature problems, signature

Write your message below:

I am trying to sign my signature. But when i sign it gives me this error

Forbidden
You don't have permission to access /profile.php on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.


This is the signature I am trying to use.

Best reguards,

DreamLynx Support Team
http://www.dreamlynxdigitalstudios.com


Please advise.
Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Post by Klemen »

Strange one. You probably have some strange CHMOD settings for the profile.php file, try uploading that file again. Make sure it is in ASCII mode. Then CHMOD it 644 (rw-r--r--).

If you're not familiar with CHMOD:
http://www.phpjunkyard.com/ftp-chmod-tutorial.php
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
iceman
Posts: 6
Joined: Sun Nov 26, 2006 8:32 pm

nope

Post by iceman »

that didn't work any other ideas
Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Post by Klemen »

Something must be wrong with the permissions.

1. does profile.php have the same CHMOD settings as other PHP files?

2. have you been editing profile.php?

3. any other pages with this problem?

4. if you create a new user, does he have the same problem? If yes can you create a TEST user for me? If not can you PM me admin password?
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
iceman
Posts: 6
Joined: Sun Nov 26, 2006 8:32 pm

entries.txt ?

Post by iceman »

there is no entries.txt is that the prob you think? Where do i get that?
Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Post by Klemen »

Hesk doesn't use an entries.txt. How about the questions in my previous post?
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Post by Klemen »

Ok, I tried with the password you sent in the PM and I am able to view/edit your profile EXCEPT the "Dream Lynx" line in signature. I can add/delete lines, but if a line has "Dream Lynx" inside it throws an error if you put any other text in the same line.

It's really strange and I have no idea what's causing it (maybe some sort of security bot in the background?), but you should be able to view/edit your profile and signature as long as the line "Dream Lynx" has no other text in it.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
Post Reply