multiple participants to a ticket and CC emails

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speakertone
Posts: 8
Joined: Wed Sep 09, 2020 10:37 am

Re: multiple participants to a ticket and CC emails

Post by speakertone »

Hi,

I was wondering if people who email into Hesk and CC others whether this will now be logged in the ticket and those who are CC will get ticket updates? Its the killer feature for us that has held us off from implementing HESK.
Klemen wrote: Tue Mar 25, 2025 8:39 pm This setting only affects submitting tickets via WEB FORM, not via email. When submitted via email, only the "From" email is currently used.

We do plan to improve this. Not sure if it will be included in 3.6.0 already, but definitely by 3.7.0.
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Klemen
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Posts: 10157
Joined: Fri Feb 11, 2005 4:04 pm

Re: multiple participants to a ticket and CC emails

Post by Klemen »

It's not included in 3.6.0, no.
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speakertone
Posts: 8
Joined: Wed Sep 09, 2020 10:37 am

Re: multiple participants to a ticket and CC emails

Post by speakertone »

No problem and completely understand.

Is this scheduled for 3.7 please? We'd 100% pay for the licensing once that feature is in
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