Remove original user account

Helpdesk for my helpdesk software

Moderator: mkoch227

Post Reply
cwyenberg
Posts: 56
Joined: Sat Jun 16, 2018 12:53 am

Remove original user account

Post by cwyenberg »

Script URL:
Version of script: 2.8.4
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Write your message below:

How do I remove the original user account that is created when first installing the script? The user name is "Your name" and the email is you@example.com. I am unable to edit this user.

Thanks
Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Re: Remove original user account

Post by Klemen »

This user cannot be removed. However, you can indeed edit it with another administrator account or by logging in with that user and going to the "Profile" page.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
cwyenberg
Posts: 56
Joined: Sat Jun 16, 2018 12:53 am

Re: Remove original user account

Post by cwyenberg »

Thanks, Klemen.

Update -

1. I am logged on to another account as Admin. Even so, the only icon available to me for this original user is the "Auto-Assign" lightning bolt. The edit, delete and status icons are not visible

2. I tried to log on as the original user and I receive the error "Error: Your account is currently inactive. Contact an administrator for more information."

Thanks in advance
mkoch227
Posts: 666
Joined: Wed Jul 04, 2012 3:37 pm

Re: Remove original user account

Post by mkoch227 »

Are you using Mods for HESK? If so, ensure that the account is active by using a different admin account and clicking the activate button for the original account to reactivate it.

Image
Mike, Lead Developer of Image HESK: A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.
cwyenberg
Posts: 56
Joined: Sat Jun 16, 2018 12:53 am

Re: Remove original user account

Post by cwyenberg »

I am using Mods for HESK.

This is the issue...I do not see those icons beside that particular user, only the auto-assign bolt. All other users have all 3 icons. I have logged into different admin accounts and it does not change the availability of those icons. So I am unable to edit or change the status of that account.
cwyenberg
Posts: 56
Joined: Sat Jun 16, 2018 12:53 am

Re: Remove original user account

Post by cwyenberg »

Update...

I enabled the user directly from the database. I have logged on to that account and can edit. My main issue is the account is occasionally being sent email notifications which of course are bouncing back and I cannot determine the source. Can I disable all notifications without issue? (for example, will the reset password script still work?)
Post Reply