You are right, thanks for the feedback.
The idea was to add a centralized ticket display in the future (just not realized yet). Until that happens, you can change this for yourself by using the custom-text.php file:
https://www.hesk.com/knowledgebase/?article=88
Here's the modified code you can paste inside the custom-text.php:
Code: Select all
$hesklang['view_existing_tickets']='View an existing ticket';
$hesklang['vet']='View a ticket you submitted in the past';
Add it just below this line:
Code: Select all
// ADD AND MODIFY TEXT BELOW THIS LINE