Incorrect use of plural on helpdesk homepage button

Helpdesk for my helpdesk software

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hstraf
Posts: 11
Joined: Tue Jul 23, 2019 6:57 am

Incorrect use of plural on helpdesk homepage button

Post by hstraf »

On the homepage for users the button says:
View existing tickets
View tickets you submitted in the past
This should be changed to singular form, because only one ticket can be viewed at a time. It should be changed to this:
View an existing ticket
View a ticket you submitted in the past
Thanks!
Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Re: Incorrect use of plural on helpdesk homepage button

Post by Klemen »

You are right, thanks for the feedback.

The idea was to add a centralized ticket display in the future (just not realized yet). Until that happens, you can change this for yourself by using the custom-text.php file:
https://www.hesk.com/knowledgebase/?article=88

Here's the modified code you can paste inside the custom-text.php:

Code: Select all

$hesklang['view_existing_tickets']='View an existing ticket';
$hesklang['vet']='View a ticket you submitted in the past';
Add it just below this line:

Code: Select all

// ADD AND MODIFY TEXT BELOW THIS LINE
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hstraf
Posts: 11
Joined: Tue Jul 23, 2019 6:57 am

Re: Incorrect use of plural on helpdesk homepage button

Post by hstraf »

That worked perfectly.

Thanks!
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