Customer response - in body email

[svierzoski]

Good Morning,

I am using HESK version 3.1.1

And I would like to know if when a customer responds to a call, if in the body of the email / notice if there is a way to see the customer's message without me having to open HESK to read what the customer responded. This makes it much easier.

[Klemen]

You can edit ticket templates in Admin panel > Tools > Email templates.

Adding %%MESSAGE%% tag to a template will include the actual message in the email notification.

https://www.hesk.com/knowledgebase/index.php?article=47
https://www.hesk.com/knowledgebase/index.php?article=35

[svierzoski]

Thank you,

I think this change will already help me.