Hello and thank you for the great product.
I have a doubt about the page where a staff member replies to a ticket
At the bottom of the page there is a link "Submit as:" that opens a little window with a set of statuses.
Unluckily I can't see the custom statuses I've created (I can see them in the right sidebar, under Ticket Status).
Is this a specific choice or am I missing something?
Thank you very much!
Hesk Version: 3.0.3
PHP Version: 7.2.26 (MySQLi)
MySQL Version: 5.6.44-86.0-log
Staff reply - "Submit as:" and Custom statuses
Moderator: mkoch227
Re: Staff reply - "Submit as:" and Custom statuses
You can change the status of a ticket in the right side column under edit and print buttons.
The "Submit as" just does two things at once: submits a reply and sets the selected status (1 click instead of 2 clicks). For custom statuses, you must currently manually set them like mentioned above. However, we will add them to the "submit as" button in the future too.
The "Submit as" just does two things at once: submits a reply and sets the selected status (1 click instead of 2 clicks). For custom statuses, you must currently manually set them like mentioned above. However, we will add them to the "submit as" button in the future too.
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Re: Staff reply - "Submit as:" and Custom statuses
Thank you very much!