Mark as resolved, notify all users

[spicotte]

Script URL:
Version of script: 2.6.6
Hosting company: Network Solutions
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: Resolved, Notification,

Write your message below:

Is it possible that, when resolving a ticket, all users are notified?

[Klemen]

By "users" do you mean customers or registered staff members?

Customers can be notified, make sure you have this enabled: Admin panel > Settings > Email tab > Notify customers when: A support ticket is marked Resolved

Notifying staff on resolved tickets is not built into Hesk.