Lost user and password to my support site

[GlenH]

Due to computer failure, I have lost the ‘User’ and Password’ credentials that get me into the HESK Support site , and so cannot gain access to it.

How to I find my 'user' and 'password' information in my server files.

Or what do I do to find that information.

//Glen

[Klemen]

There is an article in the HESK Knowledgebase explaining exactly that: I forgot my login password

[GlenH]

What if I have forgotten the 'user' also?

Because when I try to login, the system says Error: 'wrong username'

[GlenH]

I also forgot to mention, my version of HESK is still 2.2

[Klemen]

The "Step 2" file in the article will also reset the username, give it a try.