Error Fresh Install

Forum dedicated to Mods for HESK created by Mike Koch

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clio_pasta
Posts: 8
Joined: Fri Jan 22, 2016 8:54 pm

Error Fresh Install

Post by clio_pasta »

Script URL: http://www.slabburgers.com/support/admin/
Version of script: 4.0.1
Hosting company: godaddy
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Hi I install the original HEsk help desk through cpanel

then I download the Mods for hesk, unzip all data on my local pc, upload everything to overwritten the original hesk created by cpanel

but when I login

http://www.slabburgers.com/support/admin/

get error message

http://screencast.com/t/Oze67BpF5W

base on instruction, I need to navigator /install and click on "install/upgrade" icon...but how? through cpanel => file manager? please state in a little more detali

thank you

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mkoch227
Posts: 666
Joined: Wed Jul 04, 2012 3:37 pm

Re: Error Fresh Install

Post by mkoch227 »

Go to http://<path-to-your-helpdesk>/install. Then click "No previous installation".
Mike, Lead Developer of Image HESK: A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.
clio_pasta
Posts: 8
Joined: Fri Jan 22, 2016 8:54 pm

Re: Error Fresh Install

Post by clio_pasta »

Yes it works :) thank you

may be english isn't my native language, but the webpage instruction line missing "http://<path-to-your-helpdesk>" this part....

may I am wrong and misunderstand
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