HESK Time

Helpdesk for my helpdesk software

Moderator: mkoch227

bastiaan.c
Posts: 142
Joined: Sat Jun 22, 2013 9:24 pm

Re: HESK Time

Post by bastiaan.c »

Just tried, but nothing changes
Klemen
Site Admin
Posts: 10147
Joined: Fri Feb 11, 2005 4:04 pm

Re: HESK Time

Post by Klemen »

1. are you sure you are using unmodified 2.6.2 files?
2. can you upload the phpinfo.php file to your server and post a link to it (you can send it in a private message if you don't want it public)?
http://www.phpjunkyard.com/extras/phpinfo.zip
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bastiaan.c
Posts: 142
Joined: Sat Jun 22, 2013 9:24 pm

Re: HESK Time

Post by bastiaan.c »

I have sent a pm
Klemen
Site Admin
Posts: 10147
Joined: Fri Feb 11, 2005 4:04 pm

Re: HESK Time

Post by Klemen »

Ahh, you should have said you use the "Mods for HESK" by Mike. It's an error there, not in the original HESK files.

You can fix it yourself by editing your admin/admin_ticket.php file.

1. Find:

Code: Select all

hesk_date($note['dt']);
2. Change it to :

Code: Select all

hesk_date($note['dt'], true);
I will also notify Mike so he corrects it in the code.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

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bastiaan.c
Posts: 142
Joined: Sat Jun 22, 2013 9:24 pm

Re: HESK Time

Post by bastiaan.c »

It works :-) !!!
Great :-)

Now the time works good.

Only if I open a ticket it says: Updated: 25-Mar-2015 18:43:44
In the notes it is ok now. Only on top it is still an hours too late :oops:
bastiaan.c
Posts: 142
Joined: Sat Jun 22, 2013 9:24 pm

Re: HESK Time

Post by bastiaan.c »

I changed hesk_date($ticket and hesk_date($ticket['lastchange into true

Now it works

Should I ask my host to change things??

Thanks so much for your help :-)
Klemen
Site Admin
Posts: 10147
Joined: Fri Feb 11, 2005 4:04 pm

Re: HESK Time

Post by Klemen »

The host doesn't have to change any time settings, time can be adjusted in HESK settings.

I can only provide support for the original HESK files, I'm not sure what else is missing in the mods or any custom modifications you have.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

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