Using the back-end without customers seeing front-end?

[ryanjm]

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Is it possible to use this software so that tickets are created when people send emails, but the front-end isn't there? I don't want people to create "tickets" to email us, I just want our emails to be organized and sortable, etc... which the admin area does nicely it seems. Thanks.

[mkoch227]

You could by simply using the e-mail piping function, and removing the link to the helpdesk in the e-mail templates. This way, it looks like an email to them, but you're viewing it on the helpdesk admin side.

[ryanjm]

^Thank you very much for the insight!