Merge tickets "hide" tickets

[scz]

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What terms did you try when SEARCHING for a solution: "merge", "look", "see"

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I merged two messages. After this, one of it disappear and I can't see it anywhere. I would look for it as information in general (major) ticket. Where I may found merged tickets (messages or persons, etc).

If it is intended effect, how to find all related tickets (for example persons)?

Best regards
Sebastian

[Klemen]

That is exactly what merging tickets does - all messages are merged into one ticket and other tickets get deleted.

[scz]

Will the person from merged (deleted) tickets received messages about this case where it is open?

Best regards
Sebastian

[Klemen]

No notifications are sent, but if he/she tries to open an old ticket (with the old tracking ID) the merged ticket will show.

[scz]

Thank You. It's clear now.

Best regards
Sebastian.