how to insert kb link into ticket msg body

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deserteagle369
Posts: 94
Joined: Wed Feb 29, 2012 2:00 am

how to insert kb link into ticket msg body

Post by deserteagle369 »

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How to insert kb article link into new ticket msg body when some articles show up by kb suggestion?
Last edited by deserteagle369 on Mon Sep 24, 2012 5:37 am, edited 2 times in total.
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Klemen
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Re: how to insert kb link into ticket msg body

Post by Klemen »

This would require modifications to the extent not supported by me.

However, I like the idea because it would allow to improve Knowledgebase articles. Will see if something can be added to the future versions.
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