New Features

Helpdesk for my helpdesk software

Moderator: mkoch227

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jfha73
Posts: 4
Joined: Fri Jul 27, 2012 6:39 pm

New Features

Post by jfha73 »

Script URL: (Intranet for now)
Version of script: 2.3
Hosting company: None
URL of phpinfo.php: N/A
URL of session_test.php: N/A
What terms did you try when SEARCHING for a solution: None

Write your message below:

Hello Klemen,

It would be great if HESK had a Calendar Icon to check how the technicians are spending their time fixing problems.

Also, Can the Last replier column be removed from admin_main.php and replaced with Assigned to?

Thanks.
mkoch227
Posts: 666
Joined: Wed Jul 04, 2012 3:37 pm

Re: New Features

Post by mkoch227 »

I'm not sure if you visited the "New Feature Request" sticky or not, but you can submit feature requests by going to https://hesk.uservoice.com/forums/69851-general.

In terms of changing the columns, I'm not sure how you would go about it, however it is out the scope of general support. I would look at the print_tickets.inc.php file in the inc folder first, as that is the php file used to generate the tables. You will have to use some php code to generate the staff list, as well as converting the ID to text. Sadly, I do not know how to achieve this at time time, however, it would be a nice item to see as well.
Mike, Lead Developer of Image HESK: A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.
steve
Posts: 147
Joined: Tue Mar 27, 2012 9:32 pm

Re: New Features

Post by steve »

To change the columns headings as you have requested, follow This Link
-Steve
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