Hello,
Is it a easy fix wenn someone ask for his existing tickets also a email will be send to Support e-mail with this mail in the BCC?
View existing ticket, also inform on Support e-mail
Moderator: mkoch227
Re: View existing ticket, also inform on Support e-mail
In index.php find and below that add another line saying
Code: Select all
hesk_mail($email,$hesklang['tid_email_subject'],$msg);
Code: Select all
hesk_mail('your@email.com',$hesklang['tid_email_subject'],$msg);
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here 
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Also browse for php hosting companies, read php books, find php resources and use webmaster tools