2nd Admin cannot save articles

Helpdesk for my helpdesk software

Moderator: mkoch227

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socialpuzzle
Posts: 1
Joined: Sun Mar 27, 2011 11:54 am

2nd Admin cannot save articles

Post by socialpuzzle »

Script URL: http://www.socialpuzzlecommunity.com/support
Version of script:
Hosting company: Arvixe
URL of phpinfo.php:
URL of session_test.php:
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Hello I have a 2nd Admin for my site and she can login but when she tries to save an article it is not saved???

Can anyone help with this, as right now I am the only one that can save anything within the knowledge base.

Thank you,

Jeff
Klemen
Site Admin
Posts: 10145
Joined: Fri Feb 11, 2005 4:04 pm

Re: 2nd Admin cannot save articles

Post by Klemen »

Try logging into the help desk with HER account and see if YOU can save an article. If yes she is either doing something wrong or a software/setting on the computer prevents her from doing it.

If not, double-check the user permissions for her account.
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