custom field on the add reply window

[ruffmeister]

Is it possible to add a custom field to the add reply.

I want to add time taken to work on reply box i.e 10 to be entered

that can then be used on the print tickets form

any ideas?

[lupolo]

You want to add time spend on the ticket? As extra option?

[ruffmeister]

yes but for it appear in the add reply section.

i.e a text box which says

time spent on this call (textbox) minutes

[Klemen]

There's no quick fix for this, but something similar is planned for future release.

[ruffmeister]

will wait then....