assets and file attachments

forgette · Post by **forgette** » Thu May 26, 2005 10:25 pm

Two suggestions hopefully for the future:

1. File attachements. I have a user who likes to send screen captures of issues. I would hope to train more users to do the same in the future.

2. Add a field for assets/equipment. That way when user makes a ticket, they can choose from a prepopulated list of equipment. Added benefit would be to allow for us to report on the history of a particular item (justify replacement, upgrades, etc.)

Margy · Post by **Margy** » Fri Jul 29, 2005 9:16 pm

forgette wrote:Two suggestions hopefully for the future:

1. File attachements. I have a user who likes to send screen captures of issues. I would hope to train more users to do the same in the future.

2. Add a field for assets/equipment. That way when user makes a ticket, they can choose from a prepopulated list of equipment. Added benefit would be to allow for us to report on the history of a particular item (justify replacement, upgrades, etc.)

A good idea... what does the creator think about this ???

Regards,
Margy!

Post by **Klemen** » Sat Jul 30, 2005 10:50 am

The creator reads and marks all ideas .... and hopefully he will find enough time to get them live in the future

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assets and file attachments

assets and file attachments

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