Change Existing Ticket Email Address

allawrence · Post by **allawrence** » Fri Jul 24, 2009 7:36 pm

Script URL:
Version of script: 2.0
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Write your message below:

HI,

I have a major problem that I hope someone can help me with a workaround.

I have existing tickets in the system and the person's name AND Email address have changed. Is there some way that I can change the person's name AND Email address?

Thanks in advance for any assistance!

Al

Post by **Klemen** » Sat Jul 25, 2009 5:46 pm

Option 1:

You will need to access your MySQL database to do that. Most hosts have a script called "phpMyAdmin", then you open HESK tables with it, go to the "hesk_tickets" table and find/edit the ticket you are looking for.

Option 2:

Hold tight for a while and wait for version 2.1 to come out which will have a function for this built-in. It will be released either before August 1st or shortly after August 10th (I'm on holidays in between).

allawrence · Post by **allawrence** » Sat Jul 25, 2009 7:26 pm

Thank you on both accounts...

I will check out the SQL solution and will definitely look forward to the ultimate option

Appreciate the quick response!!!
Enjoy your vacation...

Al