Customize Submit a Support Request

[kevin_Webbers]

I run hesk on out IIS 2022 Server without any issues, but I would like to customize the "Submit a Support request".

Basically I have 1 category that sends the ticket externally, so I want to put a Warning up below the standard Heading menu for that Category to advise the end users not to put anything untowards in the message field.
How can I do this please?

Also is a there a way that the one category can assign those tickets to myself and the external user created?

[Klemen]

There is no built-in way to do that for a single category.

However, you could edit the file \theme\hesk3\customer\create-ticket\create-ticket.php

To display a message for category with ID 3, you would:

Just below:

Code: Select all

<?php hesk3_show_messages($serviceMessages); ?>

Use something like:

Code: Select all

<?php if ($categoryId == 3): ?>
YOUR HTML CODE FOR NOTICE HERE
<?php endif; ?>

You would have to make sure to edit this again if future updates overwrite the create-ticket.php file.

Hesk can only auto-assign to a single person, not to multiple.

[kevin_Webbers]

Thank you, that works great
I have created a copy of the file so any updates, I can drop it back in.