Hide agent name in last replier section

[ztank]

HESK 3.5.2
Is it possible to hide the agent name in last replier section when a customer visit hist ticket page?
Or at least have an option to make it something generic such as:
Last replier: Support Team or Support Agent or something like that
Thanks.

[Klemen]

Changing this

Code: Select all

	if (empty($ticket['repliername']))
	{
		$ticket['repliername'] = $hesklang['staff'];
	}

to this

Code: Select all

$ticket['repliername'] = $hesklang['staff'];

inside ticket.php should do the trick.

[ztank]

Thanks for the solution.
Would you consider to add this enhancement if future releases?
Thanks.

[Klemen]

We have to be careful when adding new settings and features because anything we add must then be maintained forever.

Is there a need for such a feature by others? It hasn't been requested yet.

[ztank]

I think it would be better for agents to be able to protect their privacy and generalities such as the name and last name or eventually to provide the possibility to let them pick a nickname which is going to be the one showed open when they reply to the customer. Or as you’ve already provided have a Setting that replace the agent names with staff.
My two cents.
Thanks.

[Klemen]

A nickname makes sense, yes. Will consider, but not a priority right now.