New version of HESK: 3.5.1

[Klemen]

We are happy to announce HESK 3.5.0

==> Release highlights
- Hesk now supports customer accounts; they can be disabled, optional or required
- service messages can now be displayed on multiple customer-side pages
- a barcode (C128, C39, QR code ...) can be added when printing tickets
- the number of available custom fields doubled to 100
- staff can now bookmark tickets; you only see your bookmarks
- improved mobile UI experience
- a lot of minor usability changes, bug fixes, and internal improvements (see full changelog at the bottom of this post)

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HOW TO UPDATE:
1. Log in to your HESK admin panel
2. Go to "Settings" and click the "Check for updates" link
3. See available update options

A lot has changed in 3.5.0 under the hood. Please make 100% sure you have a full backup of your existing Hesk files and database before upgrading to 3.5.0

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==> Full Changelog
- Hesk now supports customer accounts; they can be disabled, optional or required
- service messages can now be displayed on multiple customer-side pages
- a barcode (C128, C39, QR code ...) can be added when printing tickets
- when submitting a ticket or a reply, Hesk can now show a "Submitting, please wait" message
- display an error on the OAuth Providers page if cURL is not available
- copy/generate a public link to a ticket from the admin panel
- rich text editors now have anchor plugin enabled
- number of available custom fields doubled to 100
- staff can now bookmark tickets; you only see your own bookmarks
- staff can send a ticket email reminder to the assigned staff member
- added a "Download all" link to ticket attachments
- added IMAP option to disable GSSAPI authenticator (Kerberos error work-around)
- added a limit to the number of email recipients in a single email
- added closed at and ticket URL to ticket exports
- added option to include ticket history log in ticket exports
- added an easy way to load an extra custom Javascript file to Hesk admin
- when saving a KB article, show the article again rather than the category article list
- if a KB category has no articles, Hesk will search for articles to preview in sub-categories
- changed default unknown email extension from *.msg to *.eml to avoid issues with Outlook's MSG format
- add do_not_suggest=1 to disable suggesting KB articles when passing parameters to the submit a ticket form
- the "Require email to view a ticket" setting will now consider tickets with no emails
- fix: do not log the staff IP address as the client IP address when submitting a ticket from the admin panel
- fix: incorrect "last updated" timestamp shown in emails when customers reply to a ticket
- fix: third-party modified staff signature not updated until new login
- fix: auto-assign not working if turned off from category but selected by staff
- fix: OAuth providers can send an error along with status
- fix: settings help files do not link to the correct language if a non-default is selected
- fix: SQL error with too long default URL user variable

[Klemen]

3.5.1 released today with bug fixes:

- fix: cannot delete customers from the database when customer accounts are disabled
- fix: link to the wrong download_attachment.php file in customer emails
- fix: "Submit as" button not working with Ticket Formatting set to Rich Text


HOW TO UPDATE:
1. Login to your HESK admin panel
2. Go to "Settings" and click the "Check for updates" link
3. See available update options