Simultaneous sessions

[kromero]

Hi,

I hope this message finds you well. I would like to inquire whether the HESK tool has any option in its default configuration that allows preventing simultaneous sessions for the same user. I have reviewed the documentation and the support forums, but I have not found clear information regarding this matter.

Thank you in advance for your assistance, and I look forward to your response.

Best regards

[Klemen]

No, Hesk does not have any tools that would prevent simultaneous sessions of the same user.

To achieve something like this, you would probably have to store session data into the database and handle expirations/renewals. This is not something Hesk does.

[kromero]

ok, thak you