Email Collection

[Woofels]

I recently installed the Hesk helpdesk system successfully. However, I’m encountering an issue with the email collection feature.

Here are the details:

Configuration:

I’ve set up the email collection using POP3, and the test connection was successful.

Similarly, I configured SMTP, and it also connected successfully.

Problem:

When I send emails to the mailbox, they are not being pulled through to the Hesk Help desk.

Assumption:

I suspect that I might be missing a step or misconfiguring something.

Could someone please assist me in troubleshooting this issue? Any guidance or steps to check would be greatly appreciated.

Thank you for your prompt attention to this matter. I look forward to your response.

[Klemen]

You will find the correct steps in the first article when searching for POP3 in the Hesk knowledgebase:
https://www.hesk.com/knowledgebase/inde ... earch=POP3

If you have problems with any specific step there, feel free to ask.