Notify by email if ticket is re-opened
Posted: Wed Mar 22, 2006 9:27 pm
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I would like to have an email if a user re-opens a ticket. Currently it appears not to do this if they open a closed ticket and not enter a description.
Can someone point me to a way to do this?
Version of script:
Version of PHP:
Hosting company:
Have you searched THIS FORUM for your problem:
(if not please do before posting)
If so, what terms did you try:
Write your message below:
I would like to have an email if a user re-opens a ticket. Currently it appears not to do this if they open a closed ticket and not enter a description.
Can someone point me to a way to do this?
