Notify by email if ticket is re-opened

bandit · Post by **bandit** » Wed Mar 22, 2006 9:27 pm

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I would like to have an email if a user re-opens a ticket. Currently it appears not to do this if they open a closed ticket and not enter a description.

Can someone point me to a way to do this?

Outpack · Post by **Outpack** » Sat Jun 02, 2007 2:21 am

Hello,
I would like this too