Reply ticket to another address

[ainarp]

How can I reply to a ticket to another address. I know that the user submitted the ticket from one specific email address, but he also has another address - how can I add the reply address box to the hesk system. If anyone knows the system please let me know even the PHP code file where I need to add the box so I can reply to the user at the other address.

[Klemen]

You need to edit the ticket and change (or add) the email address.

When viewing a ticket from the admin panel, click the "Edit" icon in the top right side to edit the ticket.

To allow multiple emails on a ticket, first enable it in admin panel > Settings > Email > Multiple emails: Allow customers to enter multiple contact emails and save changes. Then you can enter more than one email to each ticket, separating them with a comma.

[ainarp]

Thank you! It worked!