SMTP works, IMAP doesn't create ticket

[fallout]

HESK version
3.4.3
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HESK license
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PHP version
7.4.33 (MySQLi)
MySQL version
8.0.31

I'm running this on a Windows box using ampps and have Hesk up and running. I'm running against an issue with IMAP and ticket creation though. I have created and register the app in o365 and when I test IMAP in Hesk it connects using the OAuth provider. I can send messages out with SMTP using the OAuth provider, but no tickets come in if I email the specific inbox. Any ideas on how to resolve this?

[Klemen]

Did you do all the steps required?

See here, probably missing steps 5 and on:
https://www.hesk.com/knowledgebase/?article=91

[fallout]

I did, but I just did it again and started to receive the ticket replies. Should I only need to do this once?

[Klemen]

See step 7

To automatically convert emails to tickets you will need to setup a CRON job (scheduled task) to run the hesk_imap.php script for example every 5 minutes. Most hosting companies support CRON jobs, please check your hosting control panel or contact your host.

[fallout]

Thanks for the info. So the "Task Timeout" doesn't set up the call? What is this setting for?

[Klemen]

Sometimes the calls (script execution) take a lot of time because the connection hangs, emails have large attachemnts etc. The timeout setting instructs Hesk how long to wait if an existing connection is in progress until attempting a new connection.

[fallout]

Thank you, I was able to get this working through a scheduled task.