Missing closedat-value for tickets with status 3 (=closed)

[morphisto.zet]

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I've written a little script, that automaticlly deletes attachments from tickets that are closed for more than 2 weeks, and another scripts, that anonymizes the ticketdata after 2 years. I'm using the closedat-field for the scripts.

I just noticed, that we have tickets with the status 3 (closed), that have closedat nulled. These are very old tickets (~2012-2014). I believe this comes from an older version of HESK, that didn't use the closedat? Am I right?

[Klemen]

Correct, "Closed at" was not included in old Hesk versions (it was added in 2.6.0 in 2015). You'd have to parse the "history" row to find the closed dates for those tickets.