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change ticket status when customer answer

Posted: Thu Feb 10, 2022 7:39 am
by xep22
hi,

when status is "waiting for response" and customer answer, the status is not changed. how do I configure this, that it changes to "answered" ?

Re: change ticket status when customer answer

Posted: Fri Feb 11, 2022 12:39 pm
by Klemen
Sorry, but I cannot continue helping with all your customization requests.

Please consult a PHP developer.