change ticket status when customer answer

Helpdesk for my helpdesk software

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xep22
Posts: 32
Joined: Fri Jan 28, 2022 10:07 pm

change ticket status when customer answer

Post by xep22 »

hi,

when status is "waiting for response" and customer answer, the status is not changed. how do I configure this, that it changes to "answered" ?
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Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Re: change ticket status when customer answer

Post by Klemen »

Sorry, but I cannot continue helping with all your customization requests.

Please consult a PHP developer.
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