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how to set status after customer answer
Posted: Thu Feb 03, 2022 8:16 pm
by xep22
hello,
how do i set what status a ticket should receive after a customer has responded to it ?
Re: how to set status after customer answer
Posted: Fri Feb 04, 2022 7:08 am
by Klemen
Look into reply_ticket.php, the $ticket['status'] contains the status.
Make sure you document your changes thoroughly (or use versioning software such as Git) or you will have a hard time upgrading your help desk with all the changes.
Re: how to set status after customer answer
Posted: Fri Feb 04, 2022 4:35 pm
by xep22
thanks